Refund Policy


Our rugs are shipped for free throughout Canada and the continental USA. They are also fully insured with our designated carriers. Returns may be made within 30 days, though return shipping (and brokerage fees for US customers) are the customer’s responsibility or will be deducted from the refund. All rugs are fully inspected before shipment and we will contact you if there are any concerns or idiosyncrasies we discover with any of our hand-made rugs.

We also ship our rugs with our top quality underlay included, for use on hard surface floors.

We will ship within Canada with 3 business days or notify you if there is any reason for a delay.

US shipments will be consolidated on a two weekly basis, with larger individual orders being sent sooner.

If you have any questions, feel free to contact us by email at or by telephone on
(1) 613-879-4443